Visitor Policy - Dég Festetics Mansion

Visitor Policy

Please, read before visiting!

By entering Dég Festetics Mansion, you accept the rules set out in these Visitor Regulations.

The mansion and its park, a listed monument and a protected site, are owned by the state of Hungary; let’s protect our values together!

Our institution employs security guards,

the operation of whom is regulated by Act CLIX of 1997 on the Armed Safety Duty, and on the Nature Guard and Rural Guard Duties, as well as BM (Ministry of Interior) ministerial decree No. 27/1998 (10 June).

For a pleasant and safe visit, please follow the rules below:

  • To visit the exhibition area and use our services, you must have an entrance ticket, which gets validated by our staff before entering the exhibition area. The entrance ticket can be used for a one-time entry on the day of purchase, and during opening hours. Please keep your ticket until the end of your visit.
  • Entrance tickets are final, non-refundable, and will not be exchanged for any other tickets. It is not possible to replace lost, destroyed or damaged tickets.
  • The exhibition space, the temporary exhibitions, the mansion park, and the events may be visited by everyone at their own risk.
  • To buy a discounted ticket, please keep the ID card that entitles you to a discount with you and show it at the ticket desk. Otherwise, we will not be able to issue a discounted ticket.
  • Use of the cloakroom is mandatory for the protection of artwork. No packages, backpacks, or rucksacks worn on the back regardless of size, as well as umbrellas, raincoats, or coats, which are carried and not worn, may be brought into the exhibition area. You can leave your valuables in the cloakroom, the use of which is free of charge. We take no responsibility for valuables left in the cloakroom.
  • For the safety of artworks and visitors, a security camera system operates in the exhibition area in accordance with the applicable data protection law, consistent with our own data protection regulations. The exhibition spaces and artworks are guarded by the exhibit area protection staff, assisted by security guards.
  • It is forbidden to enter the entire area of the mansion complex under the influence of alcohol or other intoxicants. Visitors with incomplete (revealing) clothing are forbidden to enter, even if they hold a valid entrance ticket.
  • It is forbidden to bring weapons or weapon-like objects, piercing and cutting instruments, or any other objects or substances that may be harmful to life, personal safety, health or the artefacts into the entire grounds of the mansion complex. (If medically justified, liquids may be taken in one bottle of up to 0.5 litres only.)
  • It is forbidden to sit on the windowsill in the exhibition area or to use the stairs for purposes other than intended.
  • Visitors are not permitted to enter the mansion grounds by car, truck, motorcycle, moped, motor scooter or any other means of transport unlisted here (except for a vehicle carrying a person with reduced mobility, holding a permission). Visitors arriving by bicycle or scooter can place their bicycles and scooters in the bicycle storage located within the grounds of the mansion complex. Cycling is not allowed within the grounds of the mansion complex.
  • PHOTOGRAPHY, FILMING: You may use your photographs, as well as film and audio recordings only for your own private and non-commercial purposes. (Wedding photography is available at an additional cost, in a pre-arranged manner and time.) When taking photographs or recording a film, please do not disturb other visitors.
  • USE OF MOBILE PHONES: Please, be mindful of others. Within the premises of the mansion complex, turn down the volume of your mobile phone and do not disturb other visitors with your conversation. The use of headphones is mandatory when making a phone call or listening to music at the mansion complex.
  • GROUP VISITS: Only qualified exhibition guides of our museum can introduce our exhibitions (except for tour guides with a director’s permit). It is the responsibility of the group leader, accompanying teacher, or parent (as well as an external exhibition guide holding a special letter of agreement) to ensure that all members of their group comply with our Visitor Regulations.
  • CLOSING REGULATIONS: The ticket desk closes 30 minutes before the end of the prevailing opening hours. Please, observe our opening times when purchasing a combined ticket.
  • SMOKING: Smoking is prohibited within the premises of Festetics Mansion! This prohibition extends to the use of electronic cigarettes. Smoking (including the use of electronic cigarettes) is only allowed in the designated areas throughout the entire grounds of the mansion.
  • MANSION PARK: It is forbidden to bathe, swim or fish in the lake of the mansion park. It is prohibited to climb on any of the sculptures or works of art situated in the mansion park.
  • In the event of an extraordinary incident (e.g. natural disaster, fire, bomb alert, etc.), visitors are obliged to follow the instructions of the employees of Dég Festetics Mansion.
  • We shall take no responsibility for lost property.

Festetics Mansion reserves the right to deny entry to the premises to individuals and groups who do not follow these Visitor Regulations. A visitor who violates these Visitor Regulations, after warning, may be banned from the building for either a specified period of time or permanently, and may be subject to official proceedings. It is either the visitor or the person responsible for him/her who shall be liable for any damages resulting from the violation of these Visitor Regulations.

Thank you for your kind cooperation.

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